How do large conference calls work?
The process is extremely simple and user-friendly: participants call a toll-free (or toll) number and enter their Conference PassCode. All parties listen to music hold until the Moderator arrives. The Moderator controls the conference using the telephone keypad. Following the call, the Moderator receives a Call Summary email providing details of the conference.
Do I need a reservation?
Yes. We require a reservation prior to a call involving a large number of participants. This is to ensure that resources are properly allocated to your conferencing needs for a smooth, hassle-free call for everyone involved. For operator-assisted calls, simply call 866-930-4500 to speak with a friendly, professional customer care specialist.
How can I set up my large event call?
With Large Conference Call, you need only contact us and an experienced conferencing consultant will work with you on fulfilling your large volume call needs and requirements.
Are there any setup charges involved with a large conference call?
No. Large Conference Call has no setup charges or monthly fees.
Up to how many participants can you accommodate?
We can accommodate up to 10,000 participants in one conference call with advanced notice.
Can participants of my large event call register online?
Yes. We can even set up a branded registration page for you. Give us a call with your details and we will set everything up for you.
Does Large Conference Call offer international conferencing?
All of our services support international conference calling. You may request the operator to dial-out to bring international participants into conference. Feel free to contact us for more information on toll-free international dial-in numbers and rates. Alternatively, International participants may dial in using our toll number to connect to your meeting, in which case the international long-distance charges become the participant’s responsibility. If you expect foreign-speaking participants in your conference, call us about our translation services.
Are my conference calls secure?
When reserving large-scale conference calls, you are assured that the conference operator will not allow anyone other than the participants you’ve listed to enter or participate in the call.
How are conference minutes calculated?
Your billable conference minutes are the sum of the individual participant minutes, billed in whole minutes. We begin charging when each participant dials into the conference system, and stop when each line is disconnected.
Can I charge conferences to my credit card?
Yes. We accept VISA, MasterCard, Discover and American Express. We charge your credit card once per month, and these charges are reflected on your monthly credit card statement. Details of the conference are delivered to you after each call for your reference via the Call Summary email. For more information about billing codes and customized options, call 866-930-4055.
What if someone misses the conference call?
The Moderator may choose to record the conference call. The conference will then be available to be listened to via ConferTel’s toll-free Instant Replay line (800) 852-7509, or to be downloaded as a digital sound file. In addition, ConferTel can provide a CD or transcription of the conference upon request.
What if I need to cancel my conference call?
For operator-assisted calls, we request at least 1 business day notice for call cancellations.