Arranging busy schedules for a conference call takes time, but once a call is scheduled you want to be able to rely on your provider to deliver without a hitch. Civicom is recognized by our clients for reliability. The Civicom platform is 100% redundant across two automatically failed-over and geographically dispersed locations. We have an excess of 99.95% uptime. We work to earn your business on every call.
Conference calls that share sensitive or proprietary content demand the protection of a secure conference call platform. With highly sensitive conference calls, you need more than the typical unrestricted passcode that is shared permanently for every conference call. With Civicom's Secure Conferencing service you can feel confident that only the people you want on your calls are actually the ones attending.
When you call us, you immediately reach a person, not a voice tree. You'll be speaking with a professional customer care associate who can address your question or request right away. We offer consultative solutions, based on your specific needs. With Civicom, you receive personal attention; we treat every customer like they are our only customer. We set the gold standard. We work to earn your business on every call.
We offer the widest feature set, including features exclusive to Civicom, such as unique passkeys for secure access, "Audibles” like cheers, applause, laughter, etc., and hands free conference entry that lets you just "say" your passcode. Our self-directed call management tools include preconference (green room), post conference, breakout groups, one-click calling and automatic muting in broadcast mode.
Whether you need a one-time large event conference call for a corporate announcement, quarterly meetings to report financial results, monthly sessions for your association, weekly meetings for your sales team, or daily meetings for debriefings, we are here to make sure you get the package you need. We’ll listen to your requirements, suggest options, price them for you, and then let you choose. You’ll always work with an experienced conferencing consultant whose goal is to make sure you are a satisfied customer.
Take advantage of an alternative to full operator assistance by having one of our professional operators start the conference, start the recording and make introductions. Or opt for full operator assistance throughout your entire call experience. Our operators will greet your participants, screen and and gather names, affiliations, and any other information you would like them to obtain. Our operator will manage the Q & A and provide closing remarks. After the conference call we will email an attendance list to you.
Reach out to your distribution list and have them register in advance for your conference. Each registrant receives a unique call entry ID that can only be used for one dial-in. Your registration page can capture whatever data you want from your registrants, such as email, mailing address, company name, etc. Real-time registration and attendance reporting is available daily, weekly and post-event based on your personal preference. Reports are in CSV file format for easy use.
Our exclusive Unique Passkeys feature lets you give each participant a unique PIN for utmost security and privacy. This eliminates the possibility of uninvited participants because a Passkey is exclusive for each participant; if you’ve invited six participants, there cannot be seven on the call. You can assign a name to each Passkey and then see who is on the call by signing into your account live call manager. Passkeys can be disabled and/or added for future conferences.
You can utilize our dial-out capability yourself or have our operator dial out for you, for example, to include a hard to reach or overseas participant or to add a speaker to your call. The dial out feature is also helpful if you have an international party where you would want to avoid having them absorb long distance charges.
Let your participants join their conference call with one tap. Mobile 1-Tap lets you email conference participants a link that when clicked gets them connected to the conference automatically. No more dialing. No more remembering numbers. Just click and be connected. People who connect from a mobile phone will love you for this feature…and it’s free.
Segregate your presenters from your conference participants. Pre-conference enables last minute confidential coordination and scripting between the presenters and operator. Post-conference allows the presenter team to debrief privately following the call.
Enabling broadcast mode automatically mutes participants when they enter the conference call. Set up your call to automatically start in broadcast mode or enable it on-the-fly using keypad functions. Participants can easily mute their own phones by pressing a single keypad function.
A SIP (Session Initiation Protocol) connection is a cost effective alternative that connects your company’s existing PBX to our large event conference call infrastructure, using the internet with SIP and VOIP business class delivery standards.
Add an extra level of security to your large event calls by setting up the conference with a host pin. Once set, the conference will not start until the host enters the PIN. Waiting participants will be on music hold until the conference is started.
Record your large conference call and have it stored digitally, where it is immediately available for replay 24 hours/day via an instant replay line. Replay functions include pause, fast-forward or rewind. You can control the use of this service through confidential access codes. Receive a digital recording of your call that you can download for playback or host on your website.
Use our web platform or your own to show your presentation to your participants. All of our audio features will still be available to you. This is an ideal cost-effective solution if you simply want to show a slide deck to your group during your conference call and don’t require any other services, such as registration in advance or an integrated media file, and need only an audio recording.
This feature allows you to get a count of how many callers are on the conference call at any time before or during the call. This enables you to get a handle on when to begin the introductions and speaking. The participant count feature also can be especially helpful if you need to establish a quorum.
There are times when you need broader services than just operator assistance. Our dedicated customer advocates are available to provide speaker training, call rehearsal and pre-conference coordination. If you need closed captioning for your call we can provide that as well.
Make your large conference call pay for itself. When parties register, we can collect funds via credit card. You determine the amount you want to charge; when the party registers, they enter their credit card info, and we charge their card. We then provide you with a registration spreadsheet of who has registered and paid. We then send the money to you. This system is very helpful if you want to charge for a course or host a prominent guest speaker.
Enhance the image and recall of your company with a pre-recorded branded greeting that your participants will hear when they dial in to your conference. This will help identify your organization and place your message in the forefront of people’s minds as they enter your call. If you are using our operator-assisted services, our operators can additionally greet your parties with a verbal welcome using your specified branding and message.
Call Hub Pro provides you with a menu of features for call management, such as recording on/off, dial out to or mute individual participants, broadcast mode, Active Talker™ and drop all. Additional tools enable you to conduct breakout groups, polling and controlled Q&A. Call Hub Pro can be accessed through your online account from a computer, tablet or mobile device. With Call Hub Pro you get top-drawer, concierge meeting services at a do-it-yourself price.
If you need an integrated audiovisual recording, advance registration, a spreadsheet including which registrants attended and which did not, or if you need to charge participants to attend your large event call, consider our ConferTel webinar solutions. ConferTel can provide an on-demand webinar replay solution with controlled number of replays. All of these services are available right here for your convenience.